For domestic (US) orders, we usually estimate two weeks from the day your product is shipped (you should have received a shipping confirmation with a tracking number).
For international orders, we estimate five to six weeks from the day your product is shipped. You likely will not have received a tracking number as international tracking is typically very inaccurate.
If your order has taken longer to arrive than the respective timetables above, please forward your shipping receipt email to firstname.lastname@example.org with a brief description of your issue.
When your order ships, you should have received a shipping confirmation email that contains your tracking number (if your order was a domestic shipment).
If you can’t find it in your email, you can also find it by logging in to your portal. If you haven’t already, the first step is to sign up with the email address connected to your order by creating an account. From there, you will need to navigate to the account tab in your portal. You should now be able to view your Order History, assuming you used the same email for these transactions.
If you have logged in and still cannot locate your tracking number, you may have used a different email during the ordering process. You can add another email at the bottom of your account page to associate those orders with your account.
International orders do not have tracking numbers. If you haven't received the product you ordered within five to six weeks of the date it was shipped, please forward us a copy of your receipt email to email@example.com, with a brief description of your issue, and we will get it sorted out!
Please forward us a copy of your receipt email along with a photo of the damaged item (or the one that was delivered by mistake) to firstname.lastname@example.org, and we will get it sorted out!